Small Pilates Privacy Policy

We are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a class, or attend a session at our studio.Small Pilates is a Pilates studio based in the UK. For the purposes of data protection law, we are the "data controller" of the personal information you provide to us.

What Personal Data We Collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number.

• Health information: injuries, medical conditions, or physical limitations (only if you provide this voluntarily when booking or attending a class).

• Booking and attendance data: class bookings, cancellations, no-shows.

• Payment details: card details (processed securely by third-party payment providers).

• Marketing preferences: whether or not you’ve opted into newsletters or promotions.

• Website usage data: IP address, browser type, device information, and pages visited.

How We Use Your Personal Data

We use your personal data to:

• Manage your class bookings and memberships.

• Communicate with you about your bookings, account, and studio updates.

• Respond to enquiries or customer service requests.

• Send marketing communications (only with your consent).

• Ensure your health and safety during classes.

• Improve our website and services.

Legal Bases for Processing

We process your data based on one or more of the following lawful grounds:

• Contractual necessity: To manage your bookings or membership.

• Legal obligation: For example, to keep health and safety records.

• Consent: For marketing communications or collecting sensitive health information.

• Legitimate interests: To improve our services and manage our business effectively.

How We Share Your Data

We do not sell your personal information. We may share it with:

• Trusted third-party service providers (e.g., booking systems, email platforms, payment processors) who assist us in running our business.

• Professional advisers (e.g., legal or accounting services), if required.

• Authorities or regulators, if legally obligated.

All third parties are required to comply with data protection laws and only use your data for specified purposes.

How We Store and Protect Your Data

We store your data securely on systems with appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction.

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights

You have rights under data protection law, including:

• The right to access the personal data we hold about you.

• The right to correct inaccurate or incomplete data.

• The right to request erasure of your data (in some circumstances).

• The right to restrict or object to processing.

• The right to data portability.

• The right to withdraw consent at any time (e.g. unsubscribe from marketing).

To exercise any of these rights, contact us at hello@small-pilates.com

Marketing Preferences

If you’ve opted in to receive marketing emails, we may send you updates about our classes, workshops, or special offers. You can unsubscribe at any time using the link in the email or by contacting us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how visitors use our site. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the effective date clearly stated.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Small Pilates
Email: hello@small-pilates.com
Studio Address: 295 Mare Street, E81EJ, London

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk